Support & Customer Care


Track Order

Real-time shipping updates & delivery status.

Warranty Policy

Official 1-year product warranty & tech support.

Motorcycle Tech

Manuals, firmware, and bike setup guides.

Auto Support

Optimize your in-vehicle tech connectivity.

Browse FAQs

Deep dive into common technical questions.

Direct Contact

support@aoocci.com 9:00-18:00 (UTC+8)

Common Inquiries

How long is the Aoocci warranty period?
Most Aoocci electronic products are covered by a 1-year limited warranty against manufacturing defects.
Learn more about Warranty coverage
Where can I download manuals or firmware?
All technical documentation, including PDF manuals and latest firmware builds, are available in our digital library.
Browse Manuals & Firmware
What is your Return and Refund policy?
We offer a 60-day satisfaction guarantee for eligible items returned in original condition. Refunds are issued within 7-14 business days after the returned item is received and processed.
View Full Return Policy
Do you offer wholesale or bulk pricing?
Yes, we provide competitive tiered pricing for global distributors and fleets. Please contact our support team at support@aoocci.com with your requirements.
Explore Wholesale Programs
What payment methods do you accept?
We accept all major Credit Cards (Visa/MC/Amex), PayPal, and Apple Pay. Localized options are available at checkout.
Detailed Payment Methods
Free Shipping to Eligible Destinations
Standard shipping is free to destinations listed in our Shipping Policy. Delivery is typically 4-15 working days.
Shipping Destinations & Times
How to use a discount code?
Simply enter your code in the "Discount code" box during the final step of checkout. New riders can use NEW18 for an immediate first-order discount.
Modifying an existing Order
Contact support within 5 hours of placing your order to request a cancellation or change, and before the package has shipped. Once the package has been completed and dispatched, the order cannot be cancelled.