Support & Customer Care

Find answers, track your order, or get help with your Aoocci product.

Choose a category below to find the help you need.

Track Order

Check shipment status & delivery updates.
Warranty & Returns

Satisfaction guarantee & warranty policy.
Customer Reviews

See what other riders are saying.
Motorcycle Support

Manuals, Firmware & FAQs for Bikes.
Car & Truck Support

Manuals, Firmware & FAQs for Vehicles.
Contact Us
support@aoocci.com
+1 (484) 645-2100
9:00-18:00 (UTC+8)
Frequently Asked Questions
Do you offer local pickup?
No, no pickup locations are available. We currently ship all orders directly to the address provided at checkout.
What are your data security policies?
We value your privacy. Our policies (including CCPA/APPI notices) ensure:
  • Data Collection: We only collect necessary device and order data.
  • Usage: Cookies and analytics are used to improve your experience.
  • Sharing: Data is shared only with essential service providers like Shopify and Google Analytics.
  • Rights: You retain full rights to your data requests and retention.
Do you sell second-hand or pre-owned articles?
No, we do not sell second-hand items. All Aoocci products are 100% brand new.
Do you offer bulk or wholesale orders?
Yes, we do! We are happy to work with wholesalers, distributors, and corporate clients with competitive pricing.

To request a custom quote, please email us at support@aoocci.com with:
  • Product Name(s) or URL(s)
  • Estimated Quantity
  • Shipping Destination
Our team will get back to you with a special offer within 24-48 hours.
Do you have active discount codes or promotions?
Yes! We love helping our customers save.
  • Long-term Code: Use code NEW18 at checkout for a special discount.
  • Seasonal Deals: Check the banners on our Homepage for flash deals.
How to apply your code:
  1. Add items to cart and proceed to checkout.
  2. Enter NEW18 in the "Discount code" box.
  3. Click "Apply" to see your savings.
Do you ship internationally?
Yes, we ship worldwide! We are dedicated to bringing Aoocci products to customers across the globe.
  • Shipping Cost: Calculated automatically at checkout based on location and weight.
  • Delivery Time: Typically 3-20 business days depending on your region.
  • Customs & Duties: Import duties or taxes are determined by your local government and are the responsibility of the recipient.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders totaling over $10.
The free shipping option will be automatically displayed during the checkout process if your order qualifies.