TRACK YOUR ORDER, YOU DIRECTLY AT THE COURIER'S WEBSITE:

Courier

Tracking Website

Phone Support
ePacket Click Here

USPS

Click Here

1 (800) 222-1811

DHL eCommerce

Click Here

+1 317 554 5191
Others Click Here

 

When we send out your package, you will receive multiple sent emails that it has been shipped and will have an order number and tracking code.

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT?

We know how important your order is! Aoocci Store provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. In the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but Aoocci Store does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

Will I Be Charged With Customs And Taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

CANCELLATION/CHANGES

If you need to change or cancel your order, please CONTACT US immediately.

We process and ship orders quickly,  Once our warehouse has processed your order, we will be unable to make any changes.    

Please note that any orders that have already been packed or shipped cannot be cancelled.