Shipping Policy

We offer free shipping to the countries listed below. You won't have to pay any extra taxes or VAT on your order. We currently do not ship to countries outside of this list.

Processing Time

  • Before the shipping, please allow us 1-2 working days for processing your order. (Public Holidays/Weekends excluded)
  • Processing time may be delayed if your shipping address is questionable and your order is flagged as a risk (we use this additional time to help ensure the security of your credit information). 

Shipping Notification

  • You will receive the first email notification of the shipping details once the parcel has been shipped.
  • The tracking number will be sent out to your email 1-2 working days after you received the first notification email.

Shipping Time & Tax

  • We offer free shipping to the following countries, and usually no additional taxes or VAT are required.
  • We usually deliver the items to the destination through the local post office.
  • Shipping times to each country are as follows:
 Location Shipping Time Tax/ VAT
United States 6-10 working days No Tax/ No VAT
United Kingdom 6-10 working days No Tax/ No VAT
India 6-10 working days No Tax/ No VAT
Australia 6-10 working days No Tax/ No VAT
Italy 6-10 working days No Tax/ No VAT
Ireland 6-10 working days No Tax/ No VAT
Greece 6-10 working days No Tax/ No VAT
Canada 6-10 working days No Tax/ No VAT
Germany 6-10 working days No Tax/ No VAT
France 6-10 working days No Tax/ No VAT
Spain 6-10 working days No Tax/ No VAT
United Arab Emirates 6-10 working days No Tax/ No VAT
Belgium 6-10 working days No Tax/ No VAT
Colombia 6-10 working days No Tax/ No VAT
New Zealand 6-10 working days No Tax/ No VAT
Sweden 6-10 working days No Tax/ No VAT
Portugal 6-10 working days No Tax/ No VAT
Romania
6-10 working days No Tax/ No VAT
Norway
6-10 working days No Tax/ No VAT
Denmark
6-10 working days No Tax/ No VAT
Mexico
6-10 working days No Tax/ No VAT
Switzerland
6-10 working days No Tax/ No VAT
Thailand
6-10 working days No Tax/ No VAT
Hungary
6-10 working days No Tax/ No VAT
Singapore
6-10 working days No Tax/ No VAT
Brazil
6-10 working days No Tax/ No VAT
Poland
6-10 working days No Tax/ No VAT
Austria
6-10 working days No Tax/ No VAT
Saudi Arabia
6-10 working days No Tax/ No VAT
Slovakia
6-10 working days No Tax/ No VAT
Chile
6-10 working days No Tax/ No VAT
Netherlands
6-10 working days No Tax/ No VAT
Ghana
6-10 working days No Tax/ No VAT
Finland
6-10 working days No Tax/ No VAT
South Africa
6-10 working days No Tax/ No VAT
Philippines
6-10 working days No Tax/ No VAT
Argentina
6-10 working days No Tax/ No VAT
Malaysia
6-10 working days No Tax/ No VAT

 

Order Tracking

  • We recommend that you register an account on our website to keep track of your order.
  • Parcel Tracking Site: Track Your Order. (It usually delays 1 - 3 days to sync the tracking information before uploading to the internet.)
  • If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deems fit to the mail carrier.
    • We are not responsible for the incorrect address entered by you as the customer.
    • A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 15% of the total charge per item.

If you have any questions, please CONTACT US.

Company Information

  • Name: Shenzhen Zongheng Times Information Technology Co.,Ltd
  • Residence: Room 301 (306), Block E, Donghaiwang Industrial Zone, No. 369, Bulong Road, Ma'antang Community, Bantian Street, Longgang District, Shenzhen
  • Email: support@aoocci.com