






Shipping Policy
Processing Time
- Before the shipping, please allow us 1-2 working days for processing your order. (Public Holidays/Weekends excluded)
- Processing time may be delayed if your shipping address is questionable and your order is flagged as a risk (we use this additional time to help ensure the security of your credit information).
Shipping Details
- You will receive the first email notification of the shipping details once the parcel has been shipped.
- The tracking number will be sent out to your email 1-2 working days after you received the first notification email.
Methods, Delivery Time & Tax
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Free Shipping
Location | Tax/ VAT | Cost | Delivery Time (estimated) |
United States | No Tax/No VAT | Free | 7-14 working days |
Canada | No Tax/No VAT | Free | 7-14 working days |
India | No Tax/No VAT | Free | 7-14 working days |
Australia | No Tax/No VAT | Free | 7-14 working days |
Italy | No Tax/No VAT | Free | 7-14 working days |
Switzerland | No Tax/No VAT | Free | 7-14 working days |
France | No Tax/No VAT | Free | 7-14 working days |
Spain | No Tax/No VAT | Free | 7-14 working days |
Sweden | No Tax/No VAT | Free | 7-14 working days |
Norway | No Tax/No VAT | Free | 7-14 working days |
Greece | No Tax/No VAT | Free | 7-14 working days |
Puerto | No Tax/No VAT | Free | 7-14 working days |
- We usually deliver the items to the destination through the local post office (Such as USPS, Canada Post and Asendia).
Tracking
- We recommend that you register an account on our website to keep track of your order.
- Parcel Tracking Site: https://www.17track.net/en. (It usually delays 1 - 3 days to sync the tracking information before uploading to the internet.)
- If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deems fit to the mail carrier.
- We are not responsible for the incorrect address entered by you as the customer.
- A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 15% of the total charge per item.
If you have any questions, please CONTACT US.
FAQs
What if the dashcam has no sound?
1. Check whether the FM transmission is turned on, if it is turned on, please turn it off first.
2. Whether the system volume is turned off in the settings.
3. Whether the horn is damaged.
What is the receivable distance of Wifi transmission?
WiFi distance is about 8 meters, FM transmission is 4-5 meters.
What is the TF proportion of video files?
1. Front video and back video each account for 35%.
2. Forward emergency video and rear emergency video each account for 10%.
3. Precorded photos and post recorded photos each account for 2%.
What to do if the sound of dashcam player is low?
1. AUX wired connection between dashcam and car.
2. Tune the FM channel to match the car channel.
No sound when Carplay/Android Auto is connected?
1. Check whether the Bluetooth of the mobile phone is connected. If it is connected, please disconnect it and try again.
2. Check whether the system volume is turned off.
Do ADAS warnings play through the speakers of the CarLog itself or through an auxiliary cable connected to the car's speakers?
ADAS warnings are played through the car recorder's own speakers.
Viewed on the computer through the card reader, the video display time is inconsistent with the actual video time, what is going on?
Replace computer system Win7 version has this problem.
If the dashcam remains on the dashboard of the car, will it deteriorate due to the heat of direct sunlight on the windscreen of the dashboard?
No, the machine is stored up to about 75°C.