Unfortunately, no wireless system is completely stable. When wireless Android Auto doesn't work or keeps failing, you get really annoyed. There are several factors that can affect your wireless Android Auto connection (such as mobile phone, car compatibility). If your wireless Android Auto does not work, you can try the following common troubleshooting methods to fix the wireless Android Auto.
1. Make sure you have compatible devices
a) Make sure you are connecting a wireless Android Auto compatible car or aftermarket receiver.
If you are unsure, please contact your local car dealer
b) Make sure your country supports wireless Android Auto.
Google Assistant for Android Auto is available in the following countries:
- Australia
- Belgium
- Canada (English)
- Denmark
- France
- Germany
- India (English)
- Indonesia
- Netherlands
- Norway
- Poland
- Portugal
- South Korea
- Sweden
- Thailand
- Turkey
- United Kingdom
- United States
c) Make sure your phone has the Android Auto app.
i. Those below Android 9 need to go to Google Play to download the Android Auto app. Starting with Android 10, Android Auto is built into phones.
ii. Make sure your phone has 5GHz Wi-Fi.
2. Keep Bluetooth, Wi-Fi and Location Services turned on
Wireless Android Auto requires pairing your phone with the car via BT, then transfers data over Wi-Fi
3. Reboot the phone
For most phones, press and hold the power button for 30 seconds or tap Restart on the screen to reboot.
4. Reboot or reset your infotainment system
Some cars can bootup cleanly with every turn the key. So you are able to look in your manual whether there is a way to restart the system
5. Update the phone system
The latest operating system improves from the issues that the old system may have. In order for everything to work well, please make sure your phone's operating system is the newest version
6. Update Android Auto
Outdated versions of Android Auto could cause various issues on some devices. Update Android Auto to the latest version from the Google Play Store.
7. Clear storage/cache
Clear cache/storage for Android Auto app, Google app, Google Play services and Google Play Store
8. Check your connected car
Go to Settings > Advanced Features > Android Auto > Connected Car. Please check here that your car is not on the rejection list.
9. Uninstall and reinstall Android Auto
Although your Android Auto may be the newest version, app becomes corrupted will be happened. Removing Android Auto and then installing it again may be the solution.
